If you believe there is a problem with your light, you may find the answers you are looking for by reviewing the light’s instruction manual or visiting our support website.
Retail Return Policy
We want you to love your light! If you are unsatisfied and wish to return your purchase, please visit our support page and contact Customer Service to request a return authorization. Be sure to include in your initial message the reason for the return, picture of the light(s), and the order number. Returned items must be in their original packaging and in new condition. Items may be returned within 30 days of purchase for exchange or refund. Please note that we can only process returns or refunds for items purchased through the lightandmotion.com website.
Obtain a Return Authorization
All returns must contain a Return Authorization (RA) number to be processed. To receive an RA, please Contact Us with your return reason and original order number.
Be sure to display the RA number on the outside of the package for our Receiving Department to process your return in a timely manner. Upon receipt of your return, your refund will be processed within 5-10 business days. Items returned that are damaged and/or in used condition may result in a restocking fee.